A clear path for resolving concerns.

1. Submit a complaint

Email hello@skyvtuworld.com with your name, contact information, project or invoice reference, the issue, relevant dates, supporting records and requested outcome.

2. Handling process

1. We acknowledge and assign the complaint for review.
2. We may request information from the client, staff or service providers.
3. We assess the contract, delivered work, communications and applicable rights.
4. We provide a written outcome and any proposed correction, credit, refund or next step.

3. Target timing

We normally acknowledge complaints within 2 business days and aim to provide a substantive outcome within 10 business days. Complex technical, third-party or legal matters may take longer, and we will provide an update.

4. Escalation

If unresolved, either party may request management review and good-faith negotiation. Where appropriate, the parties should attempt mediation before court proceedings. Consumers may use any complaint or regulatory channel available under applicable law, including the FCCPC. Privacy complaints may be submitted to the NDPC.

5. No retaliation

SkyVTU will not retaliate against a person for making an honest complaint or exercising a lawful right.